{"id":18296,"date":"2021-06-20T21:53:08","date_gmt":"2021-06-21T02:53:08","guid":{"rendered":"https:\/\/macarthurmedi1.wpengine.com\/?p=18296"},"modified":"2021-06-20T21:53:08","modified_gmt":"2021-06-21T02:53:08","slug":"listeners-on-call-tackles-loneliness-through-the-art-of-listening","status":"publish","type":"post","link":"https:\/\/expioconsulting.com\/macarthur\/blog\/2021\/06\/20\/listeners-on-call-tackles-loneliness-through-the-art-of-listening\/","title":{"rendered":"Listeners On-Call Tackles Loneliness Through the Art of Listening"},"content":{"rendered":"<p id=\"421f\" class=\"ge fg fh as b gf gg gh gi gj gk gl gm gn go gp gq gr gs gt gu av\">Sometimes we all need to talk to someone.<!--more--><\/p>\n<p id=\"90cd\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">Sometimes we need to talk to someone. We may need to vent frustration, celebrate a win, or want a friendly ear during a time of loneliness. The problem is many people do not always have someone ready and willing to listen.<\/p>\n<p id=\"b1af\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">Dallas-based startup\u00a0<a class=\"cd kf\" href=\"https:\/\/www.listenersoncall.com\/\" target=\"_blank\" rel=\"noopener nofollow\">Listeners on Call<\/a>\u00a0is trying to solve the problem through its consumer listening services connecting people in need to an empathetic listening ear. The company believes in the power of meaningful conversations.<\/p>\n<p id=\"7a38\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">Listeners on Call launched in July of 2020 in response to the growing pandemic of loneliness exacerbated by Covid-19. The platform promotes mental health by connecting callers to a trained team of listeners. The company website\u00a0<a class=\"cd kf\" href=\"https:\/\/www.listenersoncall.com\/caller-landing-2021\" target=\"_blank\" rel=\"noopener nofollow\">states<\/a>, \u201cEveryone has something they need to share. Not everyone has someone to listen.\u201d<\/p>\n<p id=\"accb\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">The Dallas-based startup matches Listener on Call users to others who provide an empathetic ear and share experiences. The company believes sharing with someone who can relate to your problem can be life-changing. Callers can rest assured their privacy is protected as all calls are anonymous.<\/p>\n<p id=\"1267\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">The Listeners are not trained medical professionals and do not give out medical advice. The platform is not designed to provide therapy or counseling. Instead, Listeners on Call\u2019s goal is to be a \u201cfirst step\u201d for those seeking support. Dallas-based CEO Cole Egger told the\u00a0<a class=\"cd kf\" href=\"https:\/\/www.bizjournals.com\/dallas\/inno\/stories\/news\/2021\/05\/08\/listeners-on-call-donald-driver-cole-egger.html?utm_source=st&amp;utm_medium=en&amp;utm_campaign=ae&amp;utm_content=da&amp;ana=e_da_ae&amp;j=23784026&amp;senddate=2021-05-08\" target=\"_blank\" rel=\"noopener nofollow\">Dallas Business Journal<\/a>, \u201cthe company isn\u2019t looking into the crowded field of telehealth companies providing professional services instead of seeing itself as the first step in seeking care and support.\u201d<\/p>\n<p id=\"cadb\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">After downloading the app from the<a class=\"cd kf\" href=\"https:\/\/apps.apple.com\/us\/app\/listeners-on-call\/id1498666617\" target=\"_blank\" rel=\"noopener nofollow\">\u00a0Apple App Store<\/a>\u00a0or\u00a0<a class=\"cd kf\" href=\"https:\/\/play.google.com\/store\/apps\/details?hl=en_US&amp;id=com.listenersoncall.mobile\" target=\"_blank\" rel=\"noopener nofollow\">Google Play<\/a>, users can select their listener to find someone who shares a connection to what they are experiencing. The company website\u00a0<a class=\"cd kf\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2856275-1&amp;h=2527568773&amp;u=http%3A%2F%2Fwww.listenersoncall.com%2F&amp;a=www.listenersoncall.com\" target=\"_blank\" rel=\"noopener nofollow\">states<\/a>, \u201cWe are committed to connecting anyone, anywhere, anytime with someone who has a related personal experience and is ready to listen and are proud to offer on-call empathy, privacy, and support for millions of people who need to feel heard.\u201d<\/p>\n<figure class=\"it iu iv iw ix iy em en paragraph-image\">\n<div class=\"em en kg\">\n<div class=\"kl s bz km\">\n<div class=\"kn ko s\">\n<div class=\"bv kh t u v ki aj dd kj kk\"><img fetchpriority=\"high\" decoding=\"async\" class=\" wp-image-18298 aligncenter\" src=\"https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2021\/06\/available-listeners.jpg\" alt=\"\" width=\"500\" height=\"718\" srcset=\"https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2021\/06\/available-listeners.jpg 576w, https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2021\/06\/available-listeners-209x300.jpg 209w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/figure>\n<p style=\"text-align: center\"><span style=\"font-size: xx-small\"><span style=\"color: #757575\"><span style=\"font-family: sohne, Helvetica Neue, Helvetica, Arial, sans-serif\">Listener menu from Listeners on Call Apple App store CC\u00a0<\/span><\/span><a href=\"https:\/\/medika.life\/listeners-on-call-tackles-loneliness-through-the-art-of-listening\/\" target=\"_blank\" rel=\"noopener\"><u>Medika.life<\/u><\/a><\/span><\/p>\n<p id=\"b5a7\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">The next step is to find a convenient time to speak directly to the listener. The app allows users to connect immediately for urgent conversations or to schedule a time in the future when it is convenient.<\/p>\n<p id=\"ae65\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">Next, Listeners On Call connects the user to the listener on a private line to help maintain privacy and anonymity. The calls can be as long or as short as needed. Users pay $0.50 per minute to use the service.<\/p>\n<p id=\"7dc2\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">Every day people can apply to be listeners and be paid for their time. The application process is spelled out on their\u00a0<a class=\"cd kf\" href=\"https:\/\/www.listenersoncall.com\/aboutus\" target=\"_blank\" rel=\"noopener nofollow\">website<\/a>. The company seeks out people who have empathy and who have a \u201cnatural spark of curiosity that makes people want to open up to them.\u201d The listeners are trained through the company\u2019s Listening Academy.<\/p>\n<p id=\"a82c\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">The Listening Academy involves a series of short courses focused on the art of Connected Listening, which the company explains as \u201chow to create a bond with strangers based on a shared experience.\u201d The program provides listeners with tools and techniques to help callers feel heard and valued.<\/p>\n<p id=\"d195\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">The techniques employed by Listeners On Call is backed up by data showing an individual\u2019s emotional state can be improved by exposing them to an empathetic listener. The company performed research<a class=\"cd kf\" href=\"https:\/\/www.listenersoncall.com\/press-morphii-research\" rel=\"noopener nofollow\">\u00a0<\/a>evaluating callers&#8217; disposition before and after engaging with a listener on their platform.<\/p>\n<p id=\"e9d9\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">Listeners on Call partnered with\u00a0<a class=\"cd kf\" href=\"https:\/\/morphii.com\/home-4\/the-morphii-difference\/\" target=\"_blank\" rel=\"noopener nofollow\">Morphi<\/a>i, an experience measurement technology, to complete the study. Morphii\u2019s patented technology quantifies users\u2019 emotions and feelings after engaging with various technologies.<\/p>\n<p><iframe title=\"Capturing &amp; Measuring Emotion with Morphii\" src=\"https:\/\/player.vimeo.com\/video\/226926956?dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/p>\n<p>During the study, Listeners on Call evaluated a caller\u2019s disposition before and after a call with a trained listener. The Morphii system then quantified the caller\u2019s pre and post-call emotional state.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-18299 aligncenter\" src=\"https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2021\/06\/call-with-trained-listener.png\" alt=\"\" width=\"510\" height=\"353\" srcset=\"https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2021\/06\/call-with-trained-listener.png 1024w, https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2021\/06\/call-with-trained-listener-300x207.png 300w, https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2021\/06\/call-with-trained-listener-768x531.png 768w\" sizes=\"(max-width: 510px) 100vw, 510px\" \/><\/p>\n<p style=\"text-align: center\"><span style=\"font-size: xx-small\"><em><span style=\"color: #757575\"><span style=\"font-family: sohne, Helvetica Neue, Helvetica, Arial, sans-serif\">Callers use Morphii to express their disposition Listeners on Call Morphii Research Image CC\u00a0<\/span><\/span><\/em><em><a href=\"https:\/\/medika.life\/listeners-on-call-tackles-loneliness-through-the-art-of-listening\/\" target=\"_blank\" rel=\"noopener\"><u>Medika.life<\/u><\/a><\/em> <\/span><\/p>\n<p id=\"883f\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">The results were summarized in a\u00a0<a class=\"cd kf\" href=\"https:\/\/static1.squarespace.com\/static\/5e21f6d224ddb75450dbb276\/t\/601b13f6338027136c76109b\/1612387318600\/Morphii+Press+Release.pdf\" target=\"_blank\" rel=\"noopener nofollow\">press release<\/a>\u00a0as:<\/p>\n<ul class=\"\">\n<li id=\"81b0\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke kw kx ky bx\" data-selectable-paragraph=\"\">Almost all Callers (97% leave the Listeners On Call platform in a more positive state.<\/li>\n<li id=\"0898\" class=\"jj jk fh jl b gf kz jn jo gi la jq jr js lb ju jv jw lc jy jz ka ld kc kd ke kw kx ky bx\" data-selectable-paragraph=\"\">Overall, Callers experienced a 115% improvement in disposition from the pre-to-post call.<\/li>\n<li id=\"4eb7\" class=\"jj jk fh jl b gf kz jn jo gi la jq jr js lb ju jv jw lc jy jz ka ld kc kd ke kw kx ky bx\" data-selectable-paragraph=\"\">Callers identifying isolation\/loss as the reason for seeking Listeners reported an average improvement of 151%.<\/li>\n<li id=\"ac11\" class=\"jj jk fh jl b gf kz jn jo gi la jq jr js lb ju jv jw lc jy jz ka ld kc kd ke kw kx ky bx\" data-selectable-paragraph=\"\">Callers seeking Listeners to cope with stress demonstrated a 184% improvement.<\/li>\n<li id=\"f6b8\" class=\"jj jk fh jl b gf kz jn jo gi la jq jr js lb ju jv jw lc jy jz ka ld kc kd ke kw kx ky bx\" data-selectable-paragraph=\"\">Lastly, Callers who did not designate a specific topic, but who simply needed to talk\/vent averaged an 89% improvement from pre- to post-call.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"wp-image-18300 aligncenter\" src=\"https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2021\/06\/morphii.png\" alt=\"\" width=\"501\" height=\"376\" srcset=\"https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2021\/06\/morphii.png 1024w, https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2021\/06\/morphii-300x225.png 300w, https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2021\/06\/morphii-768x576.png 768w\" sizes=\"(max-width: 501px) 100vw, 501px\" \/><\/p>\n<p style=\"text-align: center\"><span style=\"font-size: xx-small\"><em><span style=\"color: #757575\"><span style=\"font-family: sohne, Helvetica Neue, Helvetica, Arial, sans-serif\">Disposition\/Intensity GraphsMorphii research for Listeners on Call Image CC Medika.life<\/span><\/span><\/em> <\/span><\/p>\n<section class=\"ez fa fb fc fd\">\n<div class=\"n p\">\n<div class=\"ab ac ae af ag fe ai aj\">\n<p id=\"beb5\" class=\"jj jk fh jl b gf jm jn jo gi jp jq jr js jt ju jv jw jx jy jz ka kb kc kd ke ez bx\" data-selectable-paragraph=\"\">The mission of Listeners on Call is to make sure no one ever feels like they are alone. We all need someone to talk to sometimes. Perhaps, this platform can help the world feel more connected.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<blockquote>\n<div class=\"n p gv lf lg lh\" role=\"separator\"><i><span style=\"font-weight: 400\">Article originally published on <a href=\"https:\/\/medika.life\/listeners-on-call-tackles-loneliness-through-the-art-of-listening\/\" target=\"_blank\" rel=\"noopener\">Medika Life<\/a><\/span><\/i><i><span style=\"font-weight: 400\">.<\/span><\/i><\/div>\n<\/blockquote>\n<div role=\"separator\">\n<p><span style=\"font-weight: 400\">Blog Author: Dr. <\/span><a href=\"https:\/\/macarthurmc.com\/dr-jeff-livingston\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Jeff Livingston\u00a0<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400\">Main Blog Photo By: Biserka Stojanovic Istock\/Getty Images<\/span><\/p>\n<p><a href=\"https:\/\/medium.com\/@drjefflivingston\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-16257\" src=\"https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2020\/12\/Medium.png\" alt=\"\" width=\"500\" height=\"109\" srcset=\"https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2020\/12\/Medium.png 1043w, https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2020\/12\/Medium-300x66.png 300w, https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2020\/12\/Medium-1024x224.png 1024w, https:\/\/expioconsulting.com\/macarthur\/wp-content\/uploads\/2020\/12\/Medium-768x168.png 768w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<\/div>\n<div role=\"separator\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes we all need to talk to someone.<\/p>\n","protected":false},"author":2,"featured_media":18297,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[129,296,111,297,298],"class_list":["post-18296","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jeff-livingston","tag-health","tag-loneliness","tag-mental-health","tag-technology","tag-telehealth"],"_links":{"self":[{"href":"https:\/\/expioconsulting.com\/macarthur\/wp-json\/wp\/v2\/posts\/18296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/expioconsulting.com\/macarthur\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/expioconsulting.com\/macarthur\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/expioconsulting.com\/macarthur\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/expioconsulting.com\/macarthur\/wp-json\/wp\/v2\/comments?post=18296"}],"version-history":[{"count":0,"href":"https:\/\/expioconsulting.com\/macarthur\/wp-json\/wp\/v2\/posts\/18296\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/expioconsulting.com\/macarthur\/wp-json\/wp\/v2\/media\/18297"}],"wp:attachment":[{"href":"https:\/\/expioconsulting.com\/macarthur\/wp-json\/wp\/v2\/media?parent=18296"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/expioconsulting.com\/macarthur\/wp-json\/wp\/v2\/categories?post=18296"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/expioconsulting.com\/macarthur\/wp-json\/wp\/v2\/tags?post=18296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}